Terms of Use
Terms of Use
Last Updated: December 10, 2025
OVERVIEW
This website is operated by Goldie Dog Essentials (“Goldie”, “we”, “us” or “our”). Throughout the site, the terms “we”, “us” and “our” refer to Goldie. These Terms of Use (the “Terms of Service” or “Terms”) govern your access to and use of our website located at goldiedogessentials.com (the “Site”) and all related content, tools, features, and services (collectively, the “Service” or “Services”).
By visiting our Site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein and/or available by hyperlink (including our Privacy Policy and Returns, Exchanges & Refunds Policy). These Terms apply to all users of the Site, including without limitation users who are browsers, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any Services.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to the Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site or the Service following the posting of any changes constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc. (“Shopify”), which provides us with the e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that:
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You are at least the age of majority in your state or province of residence; or
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You are the age of majority and you have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to intellectual property and copyright laws).
You must not transmit any worms, viruses, malware, or any code of a destructive nature through the Service.
A breach or violation of any of the Terms will result in an immediate termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to any person for any reason at any time, subject to applicable law.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
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Transmissions over various networks; and
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Changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.
This Site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the Site. These products or Services may have limited quantities and are subject to our Returns, Exchanges & Refunds Policy, which is incorporated into these Terms by reference.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s or device’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Health and Safety; Not Veterinary Advice; Not for Human Consumption
Unless expressly stated otherwise on a product label, our products are intended for use with pets only and are not for human consumption.
Any information about our products provided on the Site or through the Service (including product descriptions, FAQs, blog posts, emails, SMS, or social media content) is provided for general informational purposes only and is not intended to constitute, and does not constitute, veterinary, medical, or professional advice, diagnosis, or treatment.
You should always consult a licensed veterinarian or other qualified animal health professional before introducing new products, diets, or supplements to your pet, particularly if your pet has any known medical conditions, allergies, sensitivities, or is taking medications. Individual pets may react differently to the same product. You are solely responsible for determining whether any product is suitable and safe for your pet, including by reviewing ingredient lists, warnings, and directions for use.
To the fullest extent permitted by law, we disclaim any and all liability for any adverse reaction, injury, or other outcome related to your pet’s use or misuse of any product or reliance on any information provided on the Site or through the Service.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed:
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By or under the same customer account;
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Using the same credit card; and/or
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Using the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time that the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns, Exchanges & Refunds Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party provider(s).
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy of any third-party websites and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, reviews, testimonials, photos, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation:
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To maintain any Comments in confidence;
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To pay compensation for any Comments; or
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To respond to any Comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Our Privacy Policy is incorporated by reference into these Terms of Service. Please review it carefully to understand our practices.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the Site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service (or any part thereof) for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Goldie, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Overall Limitation of Liability.
To the fullest extent permitted by law, in no event will our total aggregate liability arising out of or relating to the Site, the Service, these Terms of Service, or any products purchased through the Service exceed the greater of:
(a) the total amount you actually paid to us for the specific product(s) or Service(s) that gave rise to the claim during the six (6) months immediately preceding the event giving rise to the claim; or
(b) one hundred U.S. dollars (US $100).
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Goldie, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) made by any third party due to or arising out of:
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your breach of these Terms of Service or the documents they incorporate by reference;
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your violation of any law or the rights of a third party; or
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your use or misuse of the Site, the Service, or any products purchased through the Service.
We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our Site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service (including our Privacy Policy and Returns, Exchanges & Refunds Policy) constitute the entire agreement and understanding between you and Goldie and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW; DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Agreement to Arbitrate
To the fullest extent permitted by law, you and Goldie agree that any dispute, claim, or controversy arising out of or relating in any way to these Terms of Service, the Site, the Service, or any products purchased through the Site (collectively, “Disputes”) shall be resolved exclusively and finally by binding individual arbitration, rather than in court.
The arbitration will be conducted by a reputable arbitration provider (such as the American Arbitration Association or JAMS) under its applicable rules, as modified by this Section, and will take place in Charleston County, South Carolina, or by video/teleconference, at your election, in the English language. The arbitrator shall have exclusive authority to resolve any Dispute, including questions regarding the existence, scope, or enforceability of this arbitration agreement, except that a court may decide issues relating to the enforceability of the class action waiver below.
No Class Actions
To the fullest extent permitted by law, you and Goldie agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
Opt-Out of Arbitration
If you do not wish to be bound by this arbitration provision and class action waiver, you must send us a written opt-out notice within thirty (30) days of the date you first use the Service or first agree to these Terms of Service, whichever occurs first. The opt-out notice must be sent by email to info@goldiedogessentials.com with the subject line “Arbitration Opt-Out” and must include your full name and mailing address. If you do not opt out within this 30-day period, you will be bound by this arbitration provision and class action waiver.
Nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief or other equitable relief from a court of competent jurisdiction to protect its rights pending arbitration (for example, relating to intellectual property or proprietary rights).
If this arbitration provision is found to be unenforceable as to a particular claim or request for relief, then, subject to any applicable jurisdictional limits, such claim or request shall be brought exclusively in the state or federal courts located in Charleston County, South Carolina, and you and we consent to personal jurisdiction and venue in such courts for that limited purpose.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at: info@goldiedogessentials.com